FAQs

• What is Enterprise Mobility Management?

  Enterprise Mobility Management (EMM) refers to the set of technologies and processes that enable the security and management of devices used within an organization. EMM has several key components, including Unified Endpoint Management (UEM) / Mobile Device Management (MDM), Mobile Application Management (MAM), Bring Your Own Device (BYOD) support, and other compliance and reporting tools. An effective EMM solution ensures that corporate data and resources will be kept secure while also enabling employees to work effectively from their mobile devices. 

• What is Mobile Device Management?

  Mobile Device Management (MDM) refers to the management and control of mobile devices used by employees within an organization. Through an MDM solution, a company’s IT administrators can remotely manage and secure mobile devices used for work, such as smartphones, laptops, and tablets. MDM systems offer valuable functionality for organizations, including configuration of device settings, security policy enforcement, device monitoring, and remote data wipe to protect sensitive information. 
  

  In addition to our forward device logistics services that can configure and enroll an employee’s mobile device in an MDM as part of the ordering process, our solution integrates with several MDM systems, such as VMware’s AirWatch and Workspace ONE, Ivanti’s MobileIron, Microsoft Intune, Citrix’s XenMobile, IBM’s MaaS360, and more for enhanced insight and management capabilities. 

  MDM can also refer to Market Data Management. We do that too! Learn more.

• What is eBonding?

  Mobile or wireless eBonding automates mobile order transactions and supports electronic order placement with supporting vendors. eBonding eliminates “swivel-chair” order activity by linking directly with vendors, which reduces error rates, improves the speed of orders, and enhances the mobile procurement experience. 

• How is mobile inventory being tracked?

  In an effective Technology Expense Management (TEM) solution, mobile inventory is tracked through updates from MACD (Move, Add, Change, & Delete) activity. When a mobile asset is initially ordered, configurable workflows route the order through as many levels of review and approval as an organization desires. From there, order information automatically updates the inventory and invoicing information, with status updates reflected within our solution. Mobile assets can be tracked and reported on by associated end user, cost center, device type, usage, vendor, location, mobile number, and more.

• How do you order mobile devices?

  Our solution offers a centralized self-service mobile procurement portal for end users to order devices and accessories. Through configurable catalogs, employees are provided with a selection of approved devices, services, and accessories that reflect an organization’s mobile policy. As part of our mobile ordering process, end users enjoy a familiar, intuitive shopping experience that mirrors those provided by online retailers and vendors, complete with product previews and helpful visualizations to support the procurement journey.