Frequently Asked Questions

Technology Lifecycle Management goes beyond traditional “technology expense management” to manage the full scope of an organization’s technology assets and services, including fixed/wireline, mobile/wireless, SaaS and UCaaS. By capturing the entirety of an organization’s technology environment in an expense management solution, your company will enjoy complete visibility, control, and optimization through a single pane of glass. With the right expense management solution, you can achieve complete visibility and control across your telecom, mobility, and SaaS estates.

• Unified business intelligence & reporting
• Invoice loading, processing, & payment
• Invoice auditing, dispute resolution, & optimization recommendations
• Unified, accurate inventory management
• Order management & tracking
• Cost savings generation & improved efficiencies

Savings generated by a Technology Management platform typically fall into two categories: Hard savings and soft savings. 

Hard savings refers to quantifiable savings created through measurable impacts, such as credits and refunds from invoice disputes, cost avoidance through plan optimizations, and reduced labor costs from resource reallocation. Hard savings are usually the first and most prominent return-on-investment that an organization realizes after implementing an effective TEM solution.

Soft savings are qualifiable derived from increased efficiencies, streamlined processes, and an enhanced overall end user experience. While soft savings may not appear to impact an organization’s bottom line, they offer substantial financial benefits to companies by enabling greater efficiency, improved employee satisfaction, and informed business decisions.

Our solution can process invoices in any currency and language. Multi-currency reporting and analysis is core to our solution’s functionality, and we support over 100 currencies with configurable exchange rates.  

Cost management is a strategic, long-term approach that includes planning, budgeting, estimating, and controlling costs, while considering both immediate expenses and long-term impacts.

Cost control is a more immediate, reactive process focused on monitoring and reducing costs through continuous tracking and comparison with the budget. Both are essential for generating savings and avoiding excess costs in an organization’s expense management environment.

The Calero.com solution is a web-based SaaS application, hosted securely in the cloud accessed through any device or form factor with internet connectivity. Your organization will have a unique URL to access your dedicated instance of our solution. Calero.com supports role-based access, thus the solution users can be limited to only the data, features, and functionality that align with their specific job responsibilities.

Our solution supports single sign-on (SSO) and other authentication methods, so your end users can enjoy a seamless login experience and secure access to the platform.

Our solution provides a unified reporting and business intelligence solution across all telecom, mobility, and SaaS data. From inventory distribution and cost allocation to zero usage devices and unused application licenses, virtually any data point can be tracked, reported upon, and distributed to designated recipients, both ad-hoc and at a scheduled cadence.

The solution also allows end-users to make configurable reports through user-defined fields (UDFs) so that any needed data point can be made into a report.

Our solution’s robust integration tool can interface with a wide variety of HR, AP/GL, ITSM, and other various enterprise systems to bring disparate data into one unified solution.

Systems with which our solution can be integrated include, but are not limited to:

• ServiceNow
• BMC Remedy
• SAP Ariba
• Oracle
• Active Directory

The Calero.com solution features ordering and provisioning capabilities that support the procurement of both telecom and mobile assets and services.

Yes. Our fully globalized solution is capable of loading invoices in any format (whether electronic or paper), as well as in any language and currency. Our dedicated invoice loading team ensures the correct and detailed mapping of all carrier billing into the Calero solution, ensuring the accuracy and consistency of invoices across your technology environment.

When an invoice is loaded, our solution automatically flags potential discrepancies between the billed charges, inventory data, and contract rates.

Thresholds for automated alerts can also be set by your organization. Once a flag is raised, our skilled invoice analysts will review the discrepancy and initiate the dispute management process if the identified error is valid.

The Calero.com solution validates every invoice loaded into the system. Potential billing errors are identified and logged against the invoice, account, and circuit/inventory ID. For disputable billing errors, dispute tickets are raised by Calero auditors and will provide a detailed audit log of all actions taken to resolve the error, which is visible to the client. Savings Analytics and detailed reports provide oversight and further detail regarding each dispute being managed, including expected and realized savings, dispute status, and more.

Your organization will be supported by a global, flexible account team using a high-touch Business Unit (BU) model with a “Customer First” focus. The same BU manages both solution implementation and ongoing governance, ensuring no transition in ownership. Regular meetings will keep your team updated on operational matters, savings, SLA and XLA attainment, and program alignment.

For Managed Mobility, Calero’s in-house Managed Mobility Team (iMMT) offers personalized, high-quality support with badged specialists based in the US, UK, Hong Kong, and other global locations, providing round-the-clock coverage.