Rochester, NY, August 1, 2023 Calero, the leading Technology Expense Management (TEM) software company, is thrilled to announce the promotion of Patrick Mulvehill to the position of Chief Operating Officer (COO). This strategic decision comes as a result of Mulvehill’s exceptional leadership, dedication, and contributions to Calero’s growth and success.
Scott Gilbert, Calero CEO, celebrated the appointment, stating,
"Patrick embodies the Calero ‘Dare to Innovate’ culture, fostering collaboration and accountability within our service operations division. His deep understanding of technology, robust experience in operations, and people-focused approach has driven incredible value to our customers, and now as our COO he is further empowered to continue enhancing our already best-in-class level of service within the industry.”
Mulvehill joined Calero in 2021, as Executive Vice President of Operations, and was tasked with redefining the employee and customer experience at Calero to drive satisfaction and innovation to all-time highs. Over the past two years, Mulvehill has embraced this challenge and delivered on significant initiatives for Calero, including:
Evolving Calero’s industry-leading business unit structure to deliver customers a focused and distinctively dedicated end-to-end experience.
Building out an in-house, on-shore managed mobility team focused on setting a new standard for the mobility end-user within the industry.
Integrating Network Control, the most recent Calero acquisition, utilizing a best-in-class methodology that identified the strengths of each organization’s unique approach to create a consistent Calero experience across customers.
Thanks to Mulvehill’s service-first approach at Calero, customer satisfaction has reached industry-leading levels. Reflecting on this accomplishment and his new role, Mulvehill shared,
“I am committed to the Calero Philosophy, rooted in innovation and unwavering dedication to exceptional customer experience. Our success hinges on our people, processes and technology, and it is not enough to merely meet customer expectations, we must exceed them. I am both proud of my accomplishments to date and excited about continuing to deliver industry-leading value in my new role as the COO of Calero.”
Gilbert concluded the promotion by saying,
“At a time when we see our industry peers focused on driving down internal costs at the expense of their customer’s service and satisfactions levels, Calero is committed to continuing its investment in both its people and technology to offer a high-quality alternative to customers seeking the very best. Patrick’s promotion to COO exemplifies this effort.”
Mulvehill’s proven track record in driving successful business execution and fostering a customer-centric culture aligns perfectly with the Calero mission to deliver exceptional value within its market-leading single platform solution, Calero.com.
About Calero
Calero is the leading Technology Expense Management provider, managing over $25 billion in spend worldwide for thousands of organizations in 102 countries. With a deep commitment to innovation and customer success, Calero partners with organizations to provide a modernized, centralized technology expense management solution that supports Telecom Expense Management, Managed Mobility Services, and SaaS Subscription Management. Calero is the industry leader in initiatives that solve pervasive market problems and continues to be recognized by industry analysts for award-winning achievements. The company is committed to serving customers with innovative solutions that provide visibility, control, and optimization of their entire technology ecosystem.
About Oak Hill Capital
Oak Hill Capital is a private equity firm managing funds with over $16 billion of initial capital commitments and co-investments since inception. Over the past 35 years, Oak Hill Capital and its predecessors have invested in approximately 100 private equity transactions across broad segments of the U.S. and global economies. Oak Hill Capital applies an industry-focused, theme-based approach to investing in the following sectors: Services, Industrials, Media & Communications, and Consumer. Oak Hill works actively in partnership with management to implement strategic and operational initiatives to create franchise value. For more information, please visit: www.oakhill.com.
About Riverside Partners
Founded in 1989, Riverside Partners is a Boston-based middle market private equity firm currently investing Riverside Fund VI, L.P. The fund focuses on growth-oriented companies in the healthcare and technology industries. Riverside Partners is particularly experienced at partnering with founders, owners and management teams and it brings substantial domain expertise and operating experience to its portfolio companies. For more information, visit www.riversidepartners.com.